ERIC Number: EJ855622
Record Type: Journal
Publication Date: 2009
Abstractor: As Provided
Reference Count: 50
Design for Effective Support of User Intentions in Information-Rich Interactions
Albers, Michael J.
Journal of Technical Writing and Communication, v39 n2 p177-194 2009
With the rise of Web pages providing interactive support for problem-solving or providing large amounts of information on which a person is expected to act, designers and writers need to consider how a person interacts with increasingly complex information-rich environments and how they intend to use the information. This article examines some of the theory underlying why people make errors early in the problem-solving process when they form an intention. Since these errors are cognitively-based and occur before any physical action, it is harder to analyze their cause or incorporate changes to reduce them in a design. It examines factors which contribute to user errors and which designers and writers must consider to produce documents which reduce user errors in forming intentions.
Descriptors: Web Sites, Navigation (Information Systems), Design, Design Requirements, Man Machine Systems, Internet, Interaction, Error Patterns, Problem Solving
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A