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ERIC Number: EJ853735
Record Type: Journal
Publication Date: 2004
Pages: 12
Abstractor: As Provided
Reference Count: 16
ISSN: ISSN-1436-4522
Utilisation-Focused Evaluation of ICT in Education: The Case of DFAQ Consultation Space
Ng'ambi, Dick; Brown, Irwin
Educational Technology & Society, v7 n3 p38-49 2004
This paper describes an evaluation of a web-based consultation space (a dynamic frequently asked questions environment--DFAQ) in which learners consult one another using questions, and in which both the flow of interaction and its artefacts become a resource available to a community of learners. The DFAQ is a special form of a Computer-Mediated-Communication tool specifically developed to facilitate question-based interaction. We argue that education is too complex a social structure to be evaluated using deterministic positivist quantitative approaches. Given the volatility of determining what constitutes value, costs, inputs and outputs and the complexity of dynamics of socialization, a non-deterministic qualitative approach, utilisation-focused evaluation approach is used. Our conclusion is that the DFAQ does contribute to students' academic performance and frees the lecturer-learner consultation time. (Contains 3 figures.)
International Forum of Educational Technology & Society. Athabasca University, School of Computing & Information Systems, 1 University Drive, Athabasca, AB T9S 3A3, Canada. Tel: 780-675-6812; Fax: 780-675-6973; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: South Africa