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ERIC Number: EJ852222
Record Type: Journal
Publication Date: 2004-Dec
Pages: 19
Abstractor: As Provided
Reference Count: 44
ISSN: ISSN-0898-5952
Preferences of Training Performance Measurement: A Comparative Study of Training Professionals and Non-Training Managers
Chapman, Diane D.
Performance Improvement Quarterly, v17 n4 p31-49 Dec 2004
This survey-based study addressed a perceived gap between training performance evaluation practice and decision-making criteria required in business. Training professionals and non-training managers in North Carolina were surveyed. The study found that the groups differ in the performance measures that motivate them to act on training issues. Non-training managers preferred measurements of productivity, organizational climate, product quality, cost, and customer service reports. Training professionals preferred measures of opinions of the trainee's supervisor, end-of-training exam scores, progress/work performance reports, and opinions of the trainee. The study concluded that (1) training professionals and non-training managers react to different training performance measures; (2) training professionals are more likely to react to job/individual-level performance measures; (3) non-training managers are more likely to rely on organizational-level measures; (4) non-training managers are not primarily concerned with converting training benefits to dollar figures; (5) on-the-job tests and customer service reports are valued by both the training profession and business and industry; and (6) the low response suggests a potential lack of interest for the strategic position of the training function. (Contains 6 tables and 1 figure.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: North Carolina