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ERIC Number: EJ852219
Record Type: Journal
Publication Date: 2004-Sep
Pages: 20
Abstractor: As Provided
Reference Count: 71
ISSN: ISSN-0898-5952
Toward Group Problem Solving Guidelines for 21st Century Teams
Ranieri, Kathryn L.
Performance Improvement Quarterly, v17 n3 p86-105 Sep 2004
Effective problem-solving skills are critical in dealing with ambiguous and often complex issues in the present-day leaner and globally diverse organizations. Yet respected, well-established problem-solving models may be misaligned within the current work environment, particularly within a team context. Models learned from a more bureaucratic, homogeneously functional organizational structure were not designed specifically to acknowledge and capitalize on the intellectual and functional diversity of teams, to appropriate a range of technologies in the process and to work within a more holistic, contextualized view of the problem. Using a case study of a software integration project within a global training company, this article describes possible guidelines for problem solving for 21st century teams. (Contains 2 figures.)
John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030-5774. Tel: 800-825-7550; Tel: 201-748-6645; Fax: 201-748-6021; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A