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ERIC Number: EJ852061
Record Type: Journal
Publication Date: 2004
Pages: 6
Abstractor: ERIC
Reference Count: 12
ISSN: ISSN-1195-4353
Fresh Pathways to Performance Management
Foran, Colleen; Doylend, Colleen
College Quarterly, v7 n4 Fall 2004
For anyone in a leadership position, responsible for the performance of others, there is always an obvious concern with the quality of the work performed and the adherence to the mission, vision, values and culture of the organization. Traditional methods of assuring quality performance include some form of performance appraisal, giving feedback on staff members' performance as the key element of the process. Much attention has focussed on the manner in which feedback is given. In this paper, the authors propose that the most effective way to monitor and encourage high performance is not to "give" but instead to "elicit" feedback. The authors stress that by employing a coaching process, Cognitive Coaching[sm] for example, a leader is able to encourage and inspire staff to focus their skills and intellect on performing their duties with increasing levels of commitment and creativity.
Seneca College of Applied Arts and Technology. 1750 Finch Avenue East, Toronto, Ontario M2J 2X5, Canada. Tel: 416-491-5050; Fax: 905-479-4561; Web site:
Publication Type: Journal Articles; Opinion Papers
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada