ERIC Number: EJ851965
Record Type: Journal
Publication Date: 2008-Oct
Abstractor: As Provided
Reference Count: 0
Coping with Crisis across the Lifespan: The Role of a Telephone Hotline
Ingram, Stephanie; Ringle, Jay L.; Hallstrom, Kristen; Schill, David E.; Gohr, Virginia M.; Thompson, Ronald W.
Journal of Child and Family Studies, v17 n5 p663-674 Oct 2008
We describe over 300,000 crisis calls made to a large national hotline over a 5-year period. Callers consisted of males and females between the ages of 10 and 89. Overall, a slight majority of callers were first time callers (52%) and most (73%) sought assistance with issues related to parenting, youth concerns, and mental health. Across the lifespan, issues dealing with loneliness increased with age whereas depression-related calls decreased. Additionally, females were more likely than their male counterparts to call the hotline by over a 2- to 1-margin. Findings lend preliminary support to the efficacy of crisis call centers to utilize a flexible, yet well-defined problem-solving approach to assist those of all ages calling with the wide range of problems.
Descriptors: Females, Problem Solving, Adolescents, Depression (Psychology), Coping, Community Information Services, Adults, Help Seeking, Psychological Patterns, Age Differences, Mental Health, Gender Differences, Males, Program Effectiveness
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A