Most Virtual Learning Environments are designed to be simple to use by staff and students alike. We report a case study where this feature has led academic staff to reject formal centralised training and teach themselves how to use the system. What has resulted is widespread use of the system but with poor pedagogic development, leading primarily to an electronic document repository rather than an online learning tool which makes full use of the potential of the full suite of available tools. We describe what steps can be taken to avoid or remedy this problem. (Contains 5 figures.)