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ERIC Number: EJ846245
Record Type: Journal
Publication Date: 2005-Dec
Pages: 16
Abstractor: As Provided
Reference Count: 14
ISSN: ISSN-0898-5952
A Comparative Study of Electronic Performance Support Systems
Nguyen, Frank; Klein, James D.; Sullivan, Howard
Performance Improvement Quarterly, v18 n4 p71-86 Dec 2005
Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and received support from either an intrinsic, extrinsic, external performance support system or no system at all. Results revealed significant differences on performance, attitudes and use between several treatment groups. The study suggests that providing any kind of EPSS to support task performance is better than having none at all. In addition, designers can improve user performance, attitudes and use by creating systems that integrate with the primary work interface. (Contains 3 tables and 4 figures.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Arizona; California; Oregon; Utah