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ERIC Number: EJ845640
Record Type: Journal
Publication Date: 2003
Pages: 31
Abstractor: As Provided
Reference Count: 99
ISSN: ISSN-0884-1241
Encouraging Future Helping Behaviors: The Role of Student-Faculty Relationships in Higher Education Marketing
Arnett, Dennis B.; Wittmann, C. Michael; Wilson, Bennie J., III
Journal of Marketing for Higher Education, v13 n1-2 p127-157 2003
Extant literature on relationship marketing tends to focus on for-profit firms and their relationships with important stakeholders. However, higher education institutions face many of the same intense competitive forces that have made relationship marketing a practical choice for many for-profit firms. Therefore, it is not surprising that many are adopting relationship marketing strategies. In the context of higher education marketing, we examine the nature of the student-faculty relationship development process and its affect on helpfulness, which we define as a "state of mind" conducive to future helping behavior. Drawing on relationship marketing theory and identity theory, we posit that trust, relationship commitment, and identity salience are key mediating variables between three antecedent variables (shared values, communication, and opportunistic behavior) and helpfulness. Our results provide support for the roles hypothesized for trust, relationship commitment, and identity salience. (Contains 3 figures, 2 tables, and 5 notes.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A