ERIC Number: EJ845306
Record Type: Journal
Publication Date: 2007
Abstractor: As Provided
Reference Count: 54
User Satisfaction as a Measure of System Performance
Griffiths, Jillian R.; Johnson, Frances; Hartley, Richard J.
Journal of Librarianship and Information Science, v39 n3 p142-152 2007
It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what factors affect it, and why findings on user satisfaction have been so varied and contradictory. It concludes with recommendations for future investigation of the use of user satisfaction as a measure of system performance. (Contains 1 table.)
Descriptors: User Satisfaction (Information), Information Systems, Information Retrieval, Investigations, Literature Reviews, Performance Factors, Human Factors Engineering, Item Analysis, Predictor Variables, Performance Technology, Evaluation Methods, Evaluation Research
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Authoring Institution: N/A