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ERIC Number: EJ843588
Record Type: Journal
Publication Date: 2007-Mar
Pages: 15
Abstractor: As Provided
Reference Count: 29
ISSN: ISSN-0898-5952
The Effect of Age and Task Difficulty
Mallo, Jason; Nordstrom, Cynthia R.; Bartels, Lynn K.; Traxler, Anthony
Performance Improvement Quarterly, v20 n1 p49-63 Mar 2007
Electronic Performance Monitoring (EPM) is a common technique used to record employee performance. EPM may include counting computer keystrokes, monitoring employees' phone calls or internet activity, or documenting time spent on work activities. Despite EPM's prevalence, no studies have examined how this management tool affects older workers--a steadily increasing labor pool. In the current interdisciplinary study, 85 older (M=46.9 years) and 77 younger participants (M=22.1 years) were randomly assigned to perform a simple or difficult computer data-entry task under two conditions: monitored or not monitored. ANCOVA results indicated that EPM decreased performance and induced higher stress levels compared to non-monitored conditions when computer experience levels were controlled. Additionally, older adults showed a trend of being more impacted by EPM when compared with younger adults. Results are discussed in terms of how EPM might be most effectively used by organizations while minimizing employee stress levels. (Contains 3 tables and 1 figure.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A