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ERIC Number: EJ843553
Record Type: Journal
Publication Date: 2006-Jun
Pages: 20
Abstractor: As Provided
Reference Count: 22
ISSN: ISSN-0898-5952
Evaluation in the Design of Complex Systems
Ho, Li-An; Schwen, Thomas M.
Performance Improvement Quarterly, v19 n2 p135-154 Jun 2006
We identify literature that argues the process of creating knowledge-based system is often imbalanced. In most knowledge-based systems, development is often technology-driven instead of requirement-driven. Therefore, we argue designers must recognize that evaluation is a critical link in the application of requirement-driven development models because it provides the information that keeps the iterative developmental process on track. In this study we took a closer look at the decision-making in the design of a complex performance system in a non-profit organization. The purpose was to gain insights into the roles and functions of evaluation during the process of building a performance support system. This study adopted an exploratory case study as its inquiry method. Findings suggested that effective communication is as important a function to evaluation as is decision-making, and that the implementation of evaluation seldom follows the textbook guidelines. That is, evaluation practice is a patchwork history of the designers' knowledge and experience. Further, neither complexity nor the informality of the evaluation protocols seems to influence the quality of decision-making. (Contains 3 figures and 4 tables.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A