ERIC Number: EJ842672
Record Type: Journal
Publication Date: 2007-Mar-1
Reference Count: N/A
Pulling in Tandem
Heid, Susan D.
Campus Technology, v20 n7 p30-32, 34, 36 Mar 2007
A community college IT manager or director tries to keep business relationships at arm's length when he deals with hardware vendors. Possibly, he has little interaction with vendors, or if he does, maybe he prefers to simply bounce from vendor to vendor if service, support, or performance is disappointing. (In the minds of many IT managers, the purpose of a relationship with a hardware vendor goes no further than getting the best deal they can; it's purely transactional.) At best, he may believe he can only depend on a contract to define how he and the vendor will work together. Yet, is this enough? Is there a way to establish a different kind of relationship with one's hardware vendors? One that's open-ended, based on consistent one-to-one interaction, and built on a base of mutual trust and respect? If there were, one's school just might be able to transform itself in ways that go far beyond the purchase of equipment or technology. This article offers ideas for developing a successful campus/vendor partnership.
Descriptors: Interaction, Vendors, Community Colleges, Higher Education, Information Technology, Administrators, Computer Peripherals, Campuses, Partnerships in Education
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Two Year Colleges
Authoring Institution: N/A
Identifiers - Location: Virginia; Washington