There is no doubt among the staff and managers at North Carolina State University (NCSU) Libraries, Raleigh, that advanced library technician Tina Adams deserves to be the winner of the "Library Journal's "Paraprofessional of the Year Award for 2009." "Certainly this library has never seen anyone like her before, not in my nine years on staff," says her immediate supervisor, Tripp Reade, NCSU media resources librarian, in his nomination letter. The case he and his cohorts made for Adams was so strong, LJ's editors agreed. "Tina works in Access and Delivery Services (ADS), the department that is the public face of the library... She has influenced the culture of that department to raise the level of that service, particularly in her assigned area of course reserves," says Nutter. In 2007, ADS merged its circulation and reserves units. "Prior to the merger, each unit had separate workflows, structures, and organizational cultures," comments ADS head Mary Chimato. "The successful merger has resulted in improved customer service, faster turnaround time processing reserves, and better documentation of departmental policies and procedures. To say that Tina made the merger a success would be grossly understating the matter."