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ERIC Number: EJ837275
Record Type: Journal
Publication Date: 2008-Dec
Pages: 15
Abstractor: As Provided
ISSN: ISSN-1368-1613
A Grounded Theory Study of the Relationship between E-Mail and Burnout
Camargo, Marta Rocha
Information Research: An International Electronic Journal, v13 n4 Paper 383 Dec 2008
Introduction: This study consisted of a qualitative investigation into the role of e-mail in work-related burnout among high technology employees working full time and on-site for Internet, hardware, and software companies. Method: Grounded theory methodology was used to provide a systemic approach in categorising, sorting, and analysing data gathered in semi-structured interviews with seventeen high technology workers. Analysis: Data were analysed following the grounded theory principles: open coding and memos for conceptual labelling, axial coding and memos for category building, and selective coding for model building. Results: The end result of the grounded theory process was a theoretical model showing that e-mail misuse and overuse in the context of a fluid, fast-paced, and constantly changing environment, such as the high technology industry, start a chain of events that contributes to prolonged work-related stress or burnout. Conclusion: This study is intended to create awareness of the risks of e-mail becoming an obstacle to productivity and workers' well-being. This awareness allows organisations and individuals to engage in more constructive practices regarding e-mail to the benefit of their social actions and interactions both inside and outside their workplaces. (Contains 1 figure and 1 table.)
Thomas D. Wilson. 9 Broomfield Road, Broomhill, Sheffield, S10 2SE, UK. Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California
Grant or Contract Numbers: N/A