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ERIC Number: EJ836366
Record Type: Journal
Publication Date: 2009
Pages: 9
Abstractor: As Provided
ISSN: ISSN-0883-2323
The Multifaceted Nature of Online MBA Student Satisfaction and Impacts on Behavioral Intentions
Endres, Megan L.; Chowdhury, Sanjib; Frye, Crissie; Hurtubis, Cheryl A.
Journal of Education for Business, v84 n5 p304-312 May-Jun 2009
The authors analyzed surveys gathered from 277 students enrolled in online MBA courses at a large university in the Midwest. As the authors expected, student satisfaction in the survey comprised 5 factors: satisfaction with faculty practices, learning practices, course materials, student-to-student interaction, and course tools. Student satisfaction predicted student intention to recommend the course, faculty, and university to others. Varying types of online satisfaction that were revealed in the factor analysis predicted each type of student intention. The authors provide a discussion of results and implications for future research. (Contains 2 figures and 4 tables.)
Heldref Publications. 1319 Eighteenth Street, NW, Washington, DC 20036-1802. Tel: 800-365-9753; Tel: 202-296-6267; Fax: 202-293-6130; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A