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ERIC Number: EJ836050
Record Type: Journal
Publication Date: 2009-Apr
Pages: 11
Abstractor: As Provided
Reference Count: 6
ISSN: ISSN-1090-8811
Determining the Business Impact of Knowledge Management
Aaron, Bruce C.
Performance Improvement, v48 n4 p35-45 Apr 2009
This case study describes an evaluation of business impact and return on investment (ROI) for the Knowledge Exchange, a knowledge management (KM) system within Accenture. The evaluation used a continuous measurement design to allow impact and ROI to be tracked across time and groups. The results demonstrated a significant positive impact on productivity, based largely on the effect on time savings realized by leveraging a useful KM system across a large population of employees. (Contains 6 figures and 4 tables.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A