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ERIC Number: EJ835970
Record Type: Journal
Publication Date: 2008-Dec
Pages: 8
Abstractor: As Provided
Reference Count: 7
ISBN: N/A
ISSN: ISSN-0737-7797
Ask Here PA: Large-Scale Synchronous Virtual Reference for Pennsylvania
Mariner, Vince
Resource Sharing & Information Networks, v19 n1-2 p63-70 Dec 2008
Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the service and promoting the service. Ask Here PA is a collaborative service whereby staff from public and academic libraries throughout Pennsylvania shares their reference expertise to serve all residents of Pennsylvania. Ask Here PA is available 24/7/365 by participating in an international collaborative service provided by QuestionPoint called the 24/7 QuestionPoint Reference Cooperative. (Contains 1 table and a list of resources.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Pennsylvania