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ERIC Number: EJ832868
Record Type: Journal
Publication Date: 2007
Pages: 11
Abstractor: As Provided
Reference Count: 41
ISSN: ISSN-1055-3096
Improving the Performance of Online Learning Teams--A Discourse Analysis
Liu, Ying Chieh; Burn, Janice M.
Journal of Information Systems Education, v18 n3 p369-379 2007
This paper compares the processes of Face-To-Face (FTF) teams and Online Learning Teams (OLTs) and proposes methods to improve the performance of OLTs. An empirical study reviewed the performance of fifteen FTF teams and OLTs and their communication patterns were coded by the TEMPO system developed by Futoran et al. (1989) in order to develop a discourse analysis for each team. The results confirmed that FTF teams outperformed OLTs and identified four approaches to improve the performance of OLTs: (1) Posting well-organized information; (2) Increasing "process gain" activities and decreasing "process loss" activities; (3) Instructions and facilitation to promote the discussion of process and content equally and facilitate better communication patterns; (4) Minimizing members' absences. These are reviewed and practical solutions proposed. (Contains 2 figures.)
Journal of Information Systems Education (JISE). c/o Al Harris, JISE Editor, Department of Computer Information Systems, Walker College of Business, Appalachian State University, Boone, NC 28608. Tel: 828-262-6180; Fax: 828-262-6190; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Taiwan