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ERIC Number: EJ827857
Record Type: Journal
Publication Date: 2009-Jan
Pages: 15
Abstractor: As Provided
Reference Count: 81
ISSN: ISSN-1931-3152
Accommodation to Outgroup Members' Use of an Ingroup Language: A Comparison of Service Encounters in Person and over the Telephone
Callahan, Laura
International Multilingual Research Journal, v3 n1 p1-15 Jan 2009
This article compares data from service encounters conducted in person and over the telephone in New York City and the San Francisco Bay Area. During the in-person phase, the author and 8 fieldworkers entered businesses and initiated conversations with Latino service providers in Spanish, noting the language of response. The rate of non-reciprocal responses in which workers used English to answer a question asked in Spanish was double for non-Latino fieldworkers. Telephone service encounters were conducted by the author, who is a non-Latino, non-native speaker of Spanish. There was 100% accommodation to the customer's language selection, with English being used on only 2 occasions, in both instances after the worker had spoken exclusively in Spanish during previous turns. Hence, it is concluded that visual cues outweigh audio cues as a factor in the exclusion of outgroup members. The article ends with a brief discussion of the phenomenon of passing as a native speaker, and of implications for L2 users. (Contains 2 tables and 12 footnotes.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California; New York