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ERIC Number: EJ826542
Record Type: Journal
Publication Date: 2009-Mar
Pages: 24
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-1568-4555
Marketing, Management and Performance: Multilingualism as Commodity in a Tourism Call Centre
Duchene, Alexandre
Language Policy, v8 n1 p27-50 Mar 2009
This paper focuses on the ways an institution of the new economy--a tourism call centre in Switzerland--markets, manages and performs multilingual services. In particular, it explores the ways multilingualism operates as a strategic and managerial tool within tourism call centres and how the institutional regulation of language practices intersects with issues of power, economic interests and the reproduction of essentialist views of language. Furthermore, this paper highlights some of the ideological tensions between the performance of authenticity through language and the struggles over the definition of legitimate speakers.
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Switzerland