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ERIC Number: EJ826496
Record Type: Journal
Publication Date: 2008
Pages: 12
Abstractor: As Provided
Reference Count: 18
ISSN: ISSN-0011-8052
Characteristics and Effectiveness of the U.S. State E-Government-to-Business Services
Zhao, Jensen J.; Truell, Allen; Alexander, Melody W.
Delta Pi Epsilon Journal, v50 n2 p100-111 Spr-Sum 2008
This study examined the user-interface characteristics and effectiveness of the e-government-to-business (G2B) sites of the 50 U.S. states and Washington, D.C. A group of 306 online users were trained to assess the sites. The findings indicate that the majority of the state G2B sites included the user-interface characteristics that provided online users with positive experiences when visiting the sites. The e-services of (a) business licenses, permits, and regulations, (b) business taxes and reporting, (c) doing business with the state, (d) employment and workforce information, and (e) how to start a new business were available on most G2B sites with effective informational, interactive, transactional, and intelligent capacities. However, the study also identified some weaknesses that caused negative experience to online users. The findings of the study provide business and technology educators with the information they need to keep their e-business and Web design curricula current. (Contains 3 tables and 2 figures.)
Delta Pi Epsilon, Inc. P.O. Box 4340, Little Rock, AR 72214. Tel: 501-219-1866; Fax: 501-219-1876; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A