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ERIC Number: EJ826226
Record Type: Journal
Publication Date: 2009
Pages: 2
Abstractor: ERIC
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0164-8527
Customer Service: What I Learned When I Bought My New Computer
Neugebauer, Roger
Exchange: The Early Childhood Leaders' Magazine Since 1978, n185 p89-90 Jan-Feb 2009
In this article, the author relates that similar to the time he bought his new computer, he had the opportunity to experience poor customer service when he and his wife signed their child up for a preschool program. They learned that the staff at the preschool didn't want parents looking over their shoulders and questioning their techniques. He shares how they felt disrespected. He contends that directors, teachers, family child care providers should not give the parents the impression that they view their perspectives as unimportant.
Exchange Press, Inc. P.O. Box 3249, Redmond, WA 98073-3249. Tel: 800-221-2864; Fax: 425-867-5217; e-mail: info@ChildCareExchange.com; Web site: http://www.childcareexchange.com
Publication Type: Journal Articles; Opinion Papers
Education Level: Preschool Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A