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ERIC Number: EJ824071
Record Type: Journal
Publication Date: 2009-Jan
Pages: 15
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-0889-4906
Discourse Strategies in Professional E-Mail Negotiation: A Case Study
Jensen, Astrid
English for Specific Purposes, v28 n1 p4-18 Jan 2009
The purpose of this article is to report on some of the preliminary results of an on-going study on the use of discourse strategies in e-mail negotiation. The analysis aims at showing how relations between the participants develop through the use of specific discourse strategies in their e-mail communication which covers a period of three months, during which the relationship progresses from initial contact to on-going business. Drawing on Hyland's (2005) concept of metadiscourse combined with Charles' (1996) categories of 'old and new relationship negotiations', this study provides insights into naturally occurring language in an e-mail communication between a Danish Company and its business contact in Taiwan. During the three-month period observed, the frequency in use of interpersonal strategies converges as the relationship progresses towards a more contextually stable and more personalised level of communication as trust has been established and power relations have become structured within the legal framework of the contract. (Contains 4 tables.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Denmark; Taiwan