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ERIC Number: EJ815267
Record Type: Journal
Publication Date: 2008-Oct
Pages: 15
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-1531-2542
Using Content Analysis Software to Analyze Survey Comments
Dennis, Bradford W.; Bower, Tim
portal: Libraries and the Academy, v8 n4 p423-437 Oct 2008
In order to get the most from LibQUAL+[TM] qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+[TM] comments. (Contains 2 tables, 3 figures and 21 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Michigan