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ERIC Number: EJ814335
Record Type: Journal
Publication Date: 2008-Mar
Pages: 18
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-0004-8623
How Well Do You Know Your Clients?: International Students' Preferences for Learning about Library Services
Sackers, Nicole; Secomb, Bess; Hulett, Heather
Australian Academic & Research Libraries, v39 n1 p38-55 Mar 2008
International onshore students are a significant and growing population within many Australian universities. Most research into international students' experience of academic libraries has hitherto focused on satisfaction ratings or the cultural and language issues experienced with academic libraries. In 2006 the La Trobe University Library conducted a survey to discover international students' preferences regarding library services and methods of communication. It also looked at how the Library could enhance their learning experiences. The survey process is described, its findings discussed, and the resulting recommendations as to how academic libraries and librarians can best service this expanding client group are presented. (Contains 9 tables and 9 notes.)
Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia