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ERIC Number: EJ811458
Record Type: Journal
Publication Date: 2008-Jun
Pages: 13
Abstractor: As Provided
Reference Count: 27
ISSN: ISSN-0968-7599
Workers with Disabilities and the Challenges of Emotional Labour
Wilton, Robert D.
Disability & Society, v23 n4 p361-373 Jun 2008
This paper explores the implications of emotional labour for workers with disabilities, drawing on qualitative data from interviews with 59 respondents who had disabilities and who worked in service sector occupations. The analysis illustrates that employer demands for emotional labour may prove difficult for workers with a range of disabilities, including psychiatric diagnoses, learning difficulties and physical impairments. Analysis also points to the ways in which the non-accommodating nature of many workplaces often forces workers with disabilities to engage in "extra" emotion work in the interests of fitting in and concealing/ downplaying their impairments. (Contains 2 tables and 3 notes.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada