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ERIC Number: EJ809727
Record Type: Journal
Publication Date: 2008-Jul
Pages: 9
Abstractor: As Provided
ISSN: ISSN-1443-1394
Use of Development Centre Methodology to Focus Workforce Learning Strategies--Case Study: NSW Department of Community Services
O'Toole, Sean; Ferres, Natalie
Australian Journal of Adult Learning, v48 n2 p336-353 Jul 2008
This paper examines the use of development centre methodology to measure the gap in performance for fieldwork staff in a social welfare organisation. The process follows the construction of a capability framework, a set of work-based simulations for participants and the use of a 360-degree instrument. These processes are combined to measure and compare capabilities of both high level performers and a random selection of staff at various levels within the organisation. The results are analysed in the context of a range of organisation development options. (Contains 1 table and 1 figure.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia