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ERIC Number: EJ807284
Record Type: Journal
Publication Date: 2008-Jul
Pages: 43
Abstractor: As Provided
Reference Count: 38
ISSN: ISSN-1047-4412
Reducing Parental Dissatisfaction with Special Education in Two School Districts: Implementing Conflict Prevention and Alternative Dispute Resolution
Mueller, Tracy Gershwin; Singer, George H. S.; Draper, Lisa M.
Journal of Educational & Psychological Consultation, v18 n3 p191-233 Jul 2008
Parental dissatisfaction with special education services is a national problem. This article presents two districts that have undergone systemwide changes to decrease the dissatisfaction of families who have children with disabilities. Using qualitative inquiry, the authors analyzed documents and observed and interviewed 24 informants about the system problems and changes. Data analysis revealed three themes within the systems problems category: (a) lack of leadership, (b) not keeping up with the law, and (c) parents excluded. Systemwide changes were organized into seven themes: (a) new leadership, (b) partnerships, (c) creative use of resources, (d) updated educational practices, (e) relationship building, (f) teacher and parent support, and (g) alternative dispute resolution. Findings revealed effective leaders who focused on all levels of the system. (Contains 2 figures and 2 tables.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California
Identifiers - Laws, Policies, & Programs: Individuals with Disabilities Education Act