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ERIC Number: EJ804843
Record Type: Journal
Publication Date: 2006
Pages: 12
Abstractor: As Provided
Reference Count: 15
ISSN: ISSN-0736-0983
Developing and Implementing a Higher Education Quality Initiative
Tracey, Monica W.
Planning for Higher Education, v34 n2 p31-42 2006
Born out of a belief that higher education must improve its delivery of service, the School of Education and Human Services at Oakland University initiated and implemented a quality system. To better respond to market need, this initiative focused on current behavior and the future needs of the students, faculty, and school-at-large. This article reports the steps taken, lessons learned, and recommendations developed for implementing a quality initiative process successfully within a university culture. The outcome of this process was the creation of a template that can be used by other units in higher education. (Contains 3 figures.)
Society for College and University Planning. 339 East Liberty Street Suite 300, Ann Arbor, MI 48104. Tel: 734-998-7832; Fax: 734-998-6532; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A