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ERIC Number: EJ804825
Record Type: Journal
Publication Date: 2006
Pages: 7
Abstractor: As Provided
Reference Count: 0
ISSN: ISSN-0271-9517
Microskills: Advisor Behaviors that Improve Communication with Advisees
Barnett, Susan; Roach, Scott; Smith, Martha
NACADA Journal, v26 n1 p6-12 Spr 2006
In writing this article, we wanted to provide advisors practical means with which to optimize their relationships with advisees. First, we describe behavioral micro-skills that can be used by advisors to enhance advising sessions. Attending behaviors (eye contact vocal cadence and tone, verbal tracking, body language) and listening skills (asking questions, observing, guiding discussion, reflecting feelings) are two core micro-skills that advisors can practice. Use of these micro-skills has been shown to improve session effectiveness and strengthen the advisee-advisor relationship. Second, we present the results of a small-scale experiment that suggests that even modest training in micro-skills can benefit advising sessions.
National Academic Advising Association. NACADA Executive Office, Kansas State University, 2323 Anderson Avenue Suite 225, Manhattan, KS 66502-2912. Tel: 785-532-5717; Fax: 785-532-7732; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A