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ERIC Number: EJ802952
Record Type: Journal
Publication Date: 2004
Pages: 8
Abstractor: As Provided
Reference Count: 23
ISBN: N/A
ISSN: ISSN-0951-354X
Quest for Excellence in Business Education: A Study of Student Impressions of Service Quality
Sohail, M. Sadiq; Shaikh, Nassar M.
International Journal of Educational Management, v18 n1 p58-65 2004
This paper undertakes a case study of a business school within a leading university in the Middle East, which has implemented a quality system and has gained accreditation by the Association to Advance Collegiate Schools of Business International. The paper reviews the development of the quality system and examines the concept of service quality in business education. The aim of this study is to address the paucity of service quality research in business education in this region. Empirical research is used to determine the factors that influence student evaluation of service quality. With data collected from 310 students, the study identifies six factors that influence students' evaluations of service quality. Research implications of the study are then discussed. (Contains 2 tables.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Saudi Arabia