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ERIC Number: EJ801660
Record Type: Journal
Publication Date: 2006
Pages: 20
Abstractor: As Provided
Reference Count: 50
ISBN: N/A
ISSN: ISSN-0968-4883
Evaluating Quality Management in University Departments
Becket, Nina; Brookes, Maureen
Quality Assurance in Education: An International Perspective, v14 n2 p123-142 2006
Purpose: Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK. Design/methodology/approach: Drawing on relevant literature, the authors develop a quality audit tool that incorporates all key components of effective quality management programmes and apply it to a single UK case study department. Findings: The findings suggest that the potential for quality enhancement is determined by the manner in which the evaluation is conducted and subsequent change implemented. Perhaps unsurprisingly there is currently an emphasis on internally derived quantitative data and there is potential to enhance the management of the quality of HE programmes. Originality/value: This paper concentrated on the development of a quality audit tool and tested this within one UK department. (Contains 1 table and 3 notes.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom