ERIC Number: EJ801503
Record Type: Journal
Publication Date: 2007
Abstractor: As Provided
Reference Count: 35
Open-Ended Course Evaluations: A Response Rate Problem?
Darby, Jenny A.
Journal of European Industrial Training, v31 n5 p402-412 2007
Purpose--The purpose of this research is to examine participants' response rate on dual style training course evaluation forms. These combine structured and open-ended formats. Pencil and paper forms have a long history of use by trainers in business and commerce and more recently in education. Research methods texts tend to have neglected the issue of response rates with this type of form. Design/methodology/approach--Approximately 2,000 course participants attending 28 courses completed evaluation forms. These were designed with a series of structured responses scales followed by a section for open-ended comments. Findings--It was found that the completion rate for the open-ended sections was low and thus validity was suspect. Various explanations were offered for this. Subsequently when a redesigned evaluation form was administered to a further 1,641 course participants it was found that response rates increased dramatically when open-ended sections were placed earlier in the questionnaire. Practical implications--Indicates ways in which course evaluation forms can be redesigned to increase response rates for open-ended sections and thus improve the validity of any findings. Originality/value--Provides information about response rates neglected by most methodology texts concerning the design of training evaluation questionnaires which include open-ended sections. (Contains 5 tables.)
Descriptors: Research Methodology, Course Evaluation, Response Rates (Questionnaires), Test Validity, Test Format, Test Construction, Response Style (Tests), Evaluation Problems, Questionnaires, Undergraduate Students, Participant Satisfaction, Foreign Countries
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Authoring Institution: N/A