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ERIC Number: EJ800517
Record Type: Journal
Publication Date: 2004
Pages: 24
Abstractor: As Provided
Reference Count: 48
ISSN: ISSN-0309-0590
Quality Service in the International Hotel Sector: A Catalyst for Strategic Human Resource Development?
Maxwell, Gill; Watson, Sandra; Quail, Samantha
Journal of European Industrial Training, v28 n2-4 p159-182 2004
This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to emerge in the case organisation. However although many of the factors identified with the concept of strategic human resource development are evidenced, it is proposed that the standards set by academics in the field of human resource development may be too aspirational for the hotel sector. (Contains 3 tables.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom