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ERIC Number: EJ799859
Record Type: Journal
Publication Date: 2008
Pages: 4
Abstractor: ERIC
Reference Count: 0
ISSN: ISSN-1528-5324
In Plain English, Please: Effective IT Communications
Trubitt, Lisa; Muchane, Mur
EDUCAUSE Quarterly, v31 n2 p62-65 2008
Colleges and universities have become increasingly dependent on technology to accomplish nearly every aspect of their work. The range of systems and services supported by IT staff enrich teaching, learning, research, and administration. As the systems and applications campuses rely upon grow in number and complexity, IT leaders increasingly face the challenge of communicating about technology in concise, understandable terms. How information is communicated to the campus is an important part of an IT organization's image. The importance of good communication across IT organizations has reached new heights in the higher education community. Academics and administrators alike are busy people who will not spend a lot of time trying to decipher overly technical or complex messages. It is incumbent on IT leaders to ensure that staff share information with the community in ways that they can easily understand. In this article, the authors discuss ways and practices for effectively communicating technical information or IT messages to the campus community.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A