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ERIC Number: EJ799850
Record Type: Journal
Publication Date: 2008
Pages: 5
Abstractor: ERIC
Reference Count: N/A
ISSN: ISSN-1528-5324
Operational Lessons from a Strategic Sourcing Project
Krob, Adam
EDUCAUSE Quarterly, v31 n1 p66-70 2008
Sourcing decisions for information services departments have become an integral part of every school's IT strategy. Much has been written on what areas to outsource, which partner to select, and how to negotiate contracts and service agreements. In this article, the author shares the operational lessons learned by Tulane University during the first few months of its partnership with a company that provided first-level technical support for the campus community. (Contains 1 figure and 3 endnotes.)
EDUCAUSE. 4772 Walnut Street Suite 206, Boulder, CO 80301-2538. Tel: 303-449-4430; Fax: 303-440-0461; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Louisiana