NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ799836
Record Type: Journal
Publication Date: 2007
Pages: 4
Abstractor: ERIC
Reference Count: 0
ISSN: ISSN-1528-5324
Student Workers in Educational Technology Support
Meier, Christoph; Moser, Franziska Zellweger
EDUCAUSE Quarterly, v30 n4 p56-59 2007
A few years ago, an interesting debate on the employment of students in university IT departments appeared in this journal. In his article, John Mrazek spelled out the risks involved when tech departments addicted to using student workers treat students as a cheap alternative to permanent staff: reduced quality and reliability of services, and a threat to the reputation of service units. Jason Brown, for his part, acknowledged the vital role students play in IT departments and pointed out some related problems. He highlighted the need for thoughtful training programs and careful deployment of students. The authors want to enter this discussion, specifically by extending the idea of student employment in service units to a service learning approach. In this article, the authors introduce their argument with two vignettes of student workers. Because service learning follows a traditional pattern at most institutions, usually through assignments for local (nonprofit) organizations and institutions, the authors illustrate a new option for service learning involving student workers through a project currently implemented at the University of St. Gallen. They argue that it would be in the interest of the university as an educational institution that students and support units go beyond the execution of clearly defined tasks and start exploring ways to integrate tangible business outcomes with valuable learning experiences. (Contains 13 endnotes.)
EDUCAUSE. 4772 Walnut Street Suite 206, Boulder, CO 80301-2538. Tel: 303-449-4430; Fax: 303-440-0461; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A