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ERIC Number: EJ799835
Record Type: Journal
Publication Date: 2007
Pages: 4
Abstractor: ERIC
Reference Count: 0
ISSN: ISSN-1528-5324
Maximizing Student Teams to Support IT
Caughron, Lisa
EDUCAUSE Quarterly, v30 n4 p52-55 2007
Illinois Wesleyan University created the Trust the Wisdom in Student Teams (TWIST) project to develop student teams into essential components of IT support. This article explains how and why to apply the TWIST concepts. When deciding if a student team is a good choice, to meet a particular institution's IT support requirements, several things need to be considered: (1) Regular turnover; (2) Vesting students in the job; (3) Jobs appropriate for students; and (4) Managing student staff. With student teams, members leave regularly. On the positive side, you continually acquire new skill sets and with them new ideas, new strengths, and the opportunity to progressively steer your team to meet ever-changing technology needs. Conversely, you lose some staff just when they become valuable. Despite the increased work involved in supervising student teams, the opportunities far outweigh the negatives. (Contains 1 endnote.)
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A