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ERIC Number: EJ799198
Record Type: Journal
Publication Date: 2008-Jun
Pages: 17
Abstractor: As Provided
Reference Count: 37
ISBN: N/A
ISSN: ISSN-0360-1277
Assertiveness by Older Adults with Visual Impairment: Context Matters
Ryan, Ellen Bouchard; Anas, Ann P.; Mays, Heather
Educational Gerontology, v34 n6 p503-519 Jun 2008
Within a communication predicament of aging and disability framework, this study examined the impact of two types of contextual variation on perceptions of older adult assertiveness within problematic service encounters. Young (N = 66) and older (N = 66) participants evaluated conversational scenarios in which a visually-impaired older woman responded either passively or assertively to denial of requested assistance with reading needed information. Both older and young participants viewed the assertive older woman as more competent and as more likely to achieve her goals in future conversations than the passive older woman. The assertiveness advantage was greater in the community setting than in the hospital and for the more serious situations. Implications for education are discussed. (Contains 2 tables.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals/default.html
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada