Conflict is a necessary part of any higher education environment. In fact, conflict and differences of opinion are what fuel debate and scholarship and often lead to innovative ideas and process improvements within higher education. However, conflicts that go unresolved can harm campus culture and lead to a dysfunctional team and an undesirable workplace. This case study shows how one institution turned around its culture of conflict on campus by first identifying the underlying causes of this conflict and then by utilizing internal mediation to resolve the problems.