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ERIC Number: EJ798745
Record Type: Journal
Publication Date: 2004
Pages: 6
Abstractor: As Provided
Reference Count: 0
ISSN: ISSN-1046-9508
Using Facilitative Mediation to Break a Deadlock and Initiate Organizational Culture Change
Roth, Lawrence; Tschida, Bill
CUPA-HR Journal, v55 n1 p10-15 Spr-Sum 2004
Conflict is a necessary part of any higher education environment. In fact, conflict and differences of opinion are what fuel debate and scholarship and often lead to innovative ideas and process improvements within higher education. However, conflicts that go unresolved can harm campus culture and lead to a dysfunctional team and an undesirable workplace. This case study shows how one institution turned around its culture of conflict on campus by first identifying the underlying causes of this conflict and then by utilizing internal mediation to resolve the problems.
College and University Professional Association for Human Resources. 1811 Commons Point Drive, Knoxville, TN 37932. Tel: 865-637-7673; Fax: 865-637-7674; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A