NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ798426
Record Type: Journal
Publication Date: 2004
Pages: 5
Abstractor: ERIC
Reference Count: 4
ISSN: ISSN-1080-5699
Technical Communication Learning on the U.S.-Mexico Border: Factors Affecting Cross-Cultural Competence in Globalized Settings
Evia, Carlos
Business Communication Quarterly, v67 n2 p233-237 2004
Whatever their intensity, all cultural differences must be dealt with in a professional communication classroom to create a cross-culturally competent system of individuals working toward a common goal. In this article, the author examined the way in which professional communication is being learned along the U.S.-Mexico border. The population being studied belongs to the cultural group of students (and their instructors) enrolled in the technical communication introductory course at two public universities in U.S. cities close to Mexico. The author used methods which included interviews with instructors in charge of the introductory communication courses, a survey of students (regardless of their cultural background) based on the dimensions of cultural differences as defined by Trompenaars and Hampden-Turner (1998), focus group studies to explore interactions between students and instructors in the classroom, and an assessment of sample documents produced by students in those classes. The research provided evidence that native English-speaking students produce more effective professional documents than non-immigrant Mexican students in courses at border universities.
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A