ERIC Number: EJ798369
Record Type: Journal
Publication Date: 2005
Reference Count: 23
Increasing Awareness of Emotional Intelligence in a Business Curriculum
Myers, Laura L.; Tucker, Mary L.
Business Communication Quarterly, v68 n1 p44-51 2005
Emotional intelligence (EI) is a type of social intelligence that involves the ability to monitor one's own and others' emotions, to discriminate among them, and to use the information to guide one's thinking and actions. EI theory provides another venue for business communication faculty in presenting the importance of how students can strategically manage internal and interpersonal communication more effectively. This article provides a review of EI and describes one way to emphasize the growing importance of "people skills" by introducing EI theory into a business communication course. This innovative assignment describes an EI instructional module that utilizes outside-of-class assignments for the majority of the learning. The project begins with students completing an EI assessment, reading a short book on EI, developing a personal plan for intrapersonal and interpersonal communication improvement, and submitting weekly journal entries that detail progress toward their plan's goals. After reading about EI and tying it to their personal plan, students apply what they have learned to further develop their skills in an action-learning role-practice and discussion during an in-class EI workshop. The last component of this project, a communication interview and analysis, encourages students to read additional articles about EI and to network with individuals in the business world through interviews that seek out information that connects the EI concepts studied to the "real world."
Descriptors: Assignments, Emotional Intelligence, Business Communication, Interpersonal Communication, Business Administration Education, Interpersonal Competence, Journal Writing, Skill Development, Discussion (Teaching Technique), Interviews
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Authoring Institution: N/A