ERIC Number: EJ798347
Record Type: Journal
Publication Date: 2004
Reference Count: 20
Using a Simulation to Explore the Challenges of Communicating in a Virtual Team
Roebuck, Deborah Britt; Brock, Stephen J.; Moodie, Douglas R.
Business Communication Quarterly, v67 n3 p359-367 2004
Virtual teams have become an integral part of many organizations because of an increase in corporate restructuring, competition, and globalization. A virtual team is defined as one that conducts its work almost entirely through electronic technology. Virtual team members, who are typically dispersed both geographically and organizationally, rarely meet face to face while relying on technology for task-related communication. Because communication is often seen as the most important factor in coordinating work among team members, effective communication is vital for virtual teams. However, "in virtual teams, separated by geographical distance, the process of developing a shared understanding is more challenging." In particular, such teams must address three challenges to accomplish their goals. This article describes these challenges and presents an exercise in solving a murder mystery that instructors can use to engage students in virtual teamwork. The exercise provides an opportunity for students to experience virtual work and to learn from their experiences how to address these communication challenges.
Descriptors: Technology Transfer, Global Approach, Teamwork, Computer Mediated Communication, Information Technology, Organizational Communication, Communication (Thought Transfer), Teaching Methods, Class Activities
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Authoring Institution: N/A