NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ798271
Record Type: Journal
Publication Date: 2006
Pages: 8
Abstractor: ERIC
Reference Count: 8
ISSN: ISSN-1080-5699
Developing Effective Interpersonal Communication and Discussion Skills
Smart, Karl L.; Featheringham, Richard
Business Communication Quarterly, v69 n3 p276-283 2006
Regardless of the content specialty--from accounting to information systems to finance--employers view effective communication as critical to an individual's success in today's competitive workplace. Most business degree programs require a business communication course to help students develop communication skills needed both in getting a job and in succeeding in the workplace. In addition to traditional writing and speaking proficiency, business communication courses should also stress the less emphasized but necessary skills of listening, phone usage, meeting management, collaboration, and interpersonal communication. To provide specific help in developing interpersonal communication and discussion skills critical to success in business and society, this article promotes effective discussion in a group setting. Specifically, this activity helps students identify and practice effective interpersonal behaviors in a professional context while exploring relevant issues confronting managers and businesses today. The activity uses a "fishbowl" discussion, a term derived from the format of the discussion. (Contains 3 figures, 1 table and 1 note.)
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A