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ERIC Number: EJ798268
Record Type: Journal
Publication Date: 2004
Pages: 8
Abstractor: ERIC
Reference Count: 6
ISSN: ISSN-1080-5699
Improving Teamwork through Awareness of Conversational Styles
Rehling, Louise
Business Communication Quarterly, v67 n4 p475-482 2004
Conversational styles can sometimes cause conflicts on problem-solving writing teams. In self-defense, students often resort to blaming and shaming around conversational styles, which can just worsen unproductive group behaviors, limiting idea exchanges and deflecting attention from substantive issues and onto what is often labeled "personality conflict." With the best of intentions and abilities, problem-solving writing teams may fail to produce their best work. Even worse, student team members may retreat to their corners--conversational styles and prejudices intact--without learning how to make problem solving in writing teams more effective in future groups when in the workplace. Fortunately, research demonstrates that training in teamwork skills can improve team success. And research also shows that classroom discourse can help to develop professional attitudes in students that can later help them on the job. This article provides some background about conversational styles and also describes an exercise that can help students improve their abilities to work effectively with different conversational styles. (Contains 3 tables.)
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A