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ERIC Number: EJ798010
Record Type: Journal
Publication Date: 2008-Jul
Pages: 10
Abstractor: As Provided
Reference Count: 45
ISBN: N/A
ISSN: ISSN-0964-2633
The Logic of Relations and the Logic of Management
Buntinx, Wil
Journal of Intellectual Disability Research, v52 n7 p588-597 Jul 2008
Background: Increasing emphasis on financial and administrative control processes is affecting service culture in support organisations for persons with intellectual disability. This phenomenon is currently obvious in Dutch service organisations that find themselves in transition towards more community care and at the same time under pressure from new administrative and funding managerial bureaucracy. As a result, the logic of management is becoming more dominant in direct support settings and risk to overshadow the logic of relationships between staff and clients. Method: The article presents a reflection on this phenomenon, starting from a description of service team characteristics as found in the literature. Next, findings about direct support staff (DSS) continuity are summarised from four Dutch studies. Following up these findings, the concept of "microsystems" is explored as a possible answer to the organisational challenges demonstrated in the studies. Results: Team characteristics, especially team size and membership continuity for DSS, appear relevant factors for assuring supportive relationships and service quality in direct support teams. The structure of the primary support team shows to be of special interest. The organisational concept of "microsystems" is explored with respect to transcending the present conflict between bureaucratic managerial pressure and the need for supportive relationships. Conclusion: Service organisations need to create structural conditions for the efficacy of direct support teams in terms of client relationships and relevant client outcomes. At the same time, the need for administrative and control processes can not be denied. The concept of "microsystems", application of a Quality of Life framework and the use of new instruments, such as the Supports Intensity Scale, can contribute to an organisational solution for the present conflicting logic of relations and management.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Netherlands