ERIC Number: EJ797510
Record Type: Journal
Publication Date: 2008-Jun
Reference Count: 0
Chat Widgets on the Library Website: Help at the Point of Need
Meier, John J.
Computers in Libraries, v28 n6 p10-13, 48 Jun 2008
This article describes the use of chat widgets on library websites and how it affects daily work and organizational culture. The use of chat widgets can be as simple or confusing as the website itself, but it helps to make choices that fit the web design and the organizational culture. Too often change is driven from outside, which can make technology changes more challenging. Libraries are already institutions grounded in helping their users, and chat widgets can be another bridge of communication. Assessment in different organizations will show a diversity of frequency and depth of interaction with users via chat, and in an era of web-based social interaction the results could be impressive. Webpages are not the only place chat widgets have found a use in libraries. A great example of service at the point of need is a chat widget appearing after an unsuccessful library catalog search. In websites and web-based interfaces where there is opportunity for point-of-need contact with users, the chat widget can be a powerful communication tool.
Descriptors: Organizational Culture, Interpersonal Communication, Interaction, Libraries, Internet, Web Sites, Computer Mediated Communication, Library Services
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Media Staff
Authoring Institution: N/A