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ERIC Number: EJ797509
Record Type: Journal
Publication Date: 2008-Jun
Pages: 7
Abstractor: ERIC
Reference Count: 0
ISSN: ISSN-1041-7915
The Secret to Patron-Centered Web Design: Cheap, Easy, and Powerful Usability Techniques
Reynolds, Erica
Computers in Libraries, v28 n6 p6-8, 44-47 Jun 2008
When the Johnson County Library (JoCo Library), a midsize suburban public library in Kansas City, Kansas, completely rebuilt its 2,000-plus-page website--one that had remained relatively stable for almost 5 years--the reaction from patrons and staff members was overwhelmingly positive. The web development team at the JoCo Library realized that the secret to patron-centered web design is usability studies. The results from the studies they conducted greatly influenced their development plans and provided the team with baseline data from which to measure improvements. They also realized that quick and dirty "guerrilla" techniques such as card sorts are extremely useful when making any changes that affect the patrons' online experiences. In this article, the author shares several techniques for making websites patron-friendly.
Information Today, Inc. 143 Old Marlton Pike, Medford, NJ 08055-8750. Tel: 800-300-9868; Tel: 609-654-6266; Fax: 609-654-4309; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A