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ERIC Number: EJ797047
Record Type: Journal
Publication Date: 2007-May
Pages: 16
Abstractor: Author
Reference Count: 0
ISSN: ISSN-0749-5978
The Relationship between Justice and Attitudes: An Examination of Justice Effects on Event and System-Related Attitudes
Ambrose, Maureen; Hess, Ronald L.; Ganesan, Shankar
Organizational Behavior and Human Decision Processes, v103 n1 p21-36 May 2007
Research in organizational justice has always been interested in the relationship between justice and attitudes. This research often examines how different types of justice affect different attitudes, with distributive justice predicted to affect attitudes about specific events (e.g., performance evaluation) and procedural justice predicted to affect attitudes about organizations (e.g., organizational commitment). However, there is mixed support for these predictions. Moreover, this approach generally ignores the relationship between attitudes about the specific event and attitudes toward the organization. In this study we identify three alternative models of justice and attitudes. We use customer responses to complaint handling to test these alternative conceptualizations. Results generally support a mediated model, wherein event attitudes mediate the effect of justice perceptions on system-related attitudes. The implication of these findings for organizations and justice researchers are discussed. (Contains 2 figures and 2 tables.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: Researchers
Language: English
Sponsor: N/A
Authoring Institution: N/A